Refunds & Delivery
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 state that up to 14 days after receiving your Products, you can in most cases change your mind and receive a full refund. Simply return the goods quoting your name, address, order number (and preferably your phone number) and a brief note stating the nature of the issue to our trading address within 28 days of the date of your order, and we will issue a refund to the original method of payment within 14 days, including your reasonable return postage costs (please use Royal Mail Signed For Service – not Special Delivery). If however the product is faulty or damaged, please email us at firstname.lastname@example.org and we will resolve the matter quickly.
UK Standard (4 - 5 working days). £2.99 on orders £60 and under, £3.99 on all order of £61 - £90, and £4.99 on orders over £91-£130. Please email us if express delivery is required – extra costs will apply.
International – contact us directly on email or phone for international delivery enquiries. Customers will be liable for any import duty or customs charges made by the customs authorities in the delivery country, Banyan will not liable for any delays caused by customs clearance.