Terms and Conditions

About us

www.banyanorganics.co.uk (sprigs.uk) is operated by Banyan Skincare Limited (also referred to as “We”, “Us”, “Our” or “Banyan Organics”). We are registered in England and Wales under company number 08485801 and have our registered office at Frog Hall, Rectory Lane, Breadsall, Derby, DE215LL.

Our main trading address is: Frog Hall, Rectory Lane, Breadsall, Derby, DE215LL
By using our Site, you indicate that you accept these terms and that you agree to abide by them. If you do not agree to these terms, you do not have our permission to use our Site.

We reserve the right to change any of these terms and conditions at any time. Changes will be shown here.

Your user account

If you register with the Site for a user account, you will have to choose a username (this will be your email address) and password. It is your responsibility to keep your username and password secret to prevent unauthorised access to your account. You are responsible for all activities that occur using your account. Please keep us up to date with any changes to your personal details. No information on our site is to be construed as a substitute for professional medical advice. Our natural remedies are based upon traditional use and user experience, and may not be effective for every user. We accept no liability whatsoever for the use of our products or for consequential events. We maintain ownership of all intellectual property on our site – such protection applies worldwide and we reserve all right to the extent permitted by law. The copying or re-purposing of any part of this site is not permitted.

All images and logos are owned by Banyan Skincare Ltd.

We process information about you in accordance with our Privacy and Cookies Policy (see our terms). By using our site, you agree to this and you warrant that the data provided by you is correct..

Whilst we make every reasonable effort to keep our site free of viruses and other malware, we accept no responsibility for any damage or performance variation caused to any computer, tablet, phone or other hardware/software connected to our site, and you should ensure that your anti-virus software is kept up to date in accordance with standard practice. You use this site at your own risk on an “as-is” basis.

Placing an order

To place an order on the Site you must be legally capable of entering into binding contracts, and at least 18 years old, unless a parent or guardian is supervising you placing your order. All orders are confirmed immediately by email., and a further email will be sent to you when the order is despatched. We reserve the right not to accept an order at our discretion.
All prices are in Pounds Sterling and include VAT where applicable, but exclude delivery costs which are shown in the “Delivery Charges” page. Prices are subject to change from time to time, but once you have placed an order, we will not increase the price you pay for any item on that order.

Payment

We take every possible measure to ensure that your payment information is kept secure and safe, and to that end we use Shopify Payments as our encrypted secure payment processor. Payment can be made by credit or debit card, or by Paypal.

Delivery

UK Standard (4 - 5 working days). £2.99 on orders £60 and under, £3.99 on all order of £61 - £90, and £4.99 on orders over £91-£130. Please email us if express delivery is required – extra costs will apply.
International – contact us directly on email or phone for international delivery enquiries. Customers will be liable for any import duty or customs charges made by the customs authorities in the delivery country, Banyan will not liable for any delays caused by customs clearance.

Refunds

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 state that up to 14 days after receiving your Products, you can in most cases change your mind and receive a full refund. Simply return the goods quoting your name, address, order number (and preferably your phone number) and a brief note stating the nature of the issue to our trading address within 28 days of the date of your order, and we will issue a refund to the original method of payment within 14 days, including your reasonable return postage costs (please use Royal Mail Signed For Service – not Special Delivery). If however the product is faulty or damaged, please email us at hello@banyanskincare.com and we will resolve the matter quickly.

Your Rights

The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’). Nothing in these terms and conditions is intended to restrict or remove your rights under that legislation. Published sizes, weights, volumes shown on the site are as accurate as reasonably practicable. In the event of a product being out of stock or otherwise unavailable, we will advise you accordingly and give you the option of cancelling that item, or accepting delivery at a later specified date.

Dispute resolution

In the event of dissatisfaction with any product or service supplied by us, please write to us at the trading address given above, or email us at hello@banyanskincare.com, and we will endeavour to resolve the matter to your complete satisfaction in a timely manner.

Limitation of Liability

Neither we nor any of our affiliates, employees, agents, sellers, or any of their officers, directors, employees or agents, shall be liable for any indirect, consequential, special, incidental, or punitive losses or damages which may arise out of or in connection with the use of the site or the use of or reliance upon any of its content.

Applicable Law

English Law shall apply to all matters relating to the use of our site.